Privacy Policy
1. Who we are
This policy explains how 10focus ("we", "us") handles personal information in connection with our website at www.10focus.com (the "Website") and our services (the "Services"). We handle personal information in line with the Australian Privacy Principles under thePrivacy Act 1988 (Cth).
2. What we collect
Website. The Website does not use cookies, analytics or advertising trackers. If you submit a form, we collect the details you enter (such as your name, email address, business details and message) and basic technical information sent with the form.
Services. To provide the Services we collect:
- account and sign-in information;
- information about your business; and
- content that is created, uploaded or approved through the Services.
The Services use only necessary cookies, to keep you signed in and remember your language. They are not used for tracking or advertising.
3. How we use it
We use personal information to respond to enquiries, onboard and support customers, provide and improve the Services, keep them secure, communicate with you, and meet our legal obligations. We do not sell personal information or use it for third-party advertising. We do not use your content to train AI models.
4. Service providers
We use trusted service providers, such as hosting and storage services, to run the Website and the Services, and share personal information with them only as needed for that purpose.
5. Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure, including storing private content encrypted, encrypting communications, keeping each customer's data separate, and protecting sign-in. If an eligible data breach occurs, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required.
6. How long we keep it
We keep personal information only for as long as we need it for the purposes above, or as required by law. Temporary content created while the Services process your work is cleared automatically on a regular basis.
7. Access, correction and deletion
You can ask to access, correct or delete the personal information we hold about you by contacting us, and we will respond within a reasonable time. You can also delete some content yourself within the Services, such as your conversations with AI employees.
8. Complaints
Please contact us first if you have a privacy concern, and we will respond within a reasonable time. If you are not satisfied, you can contact the OAIC at www.oaic.gov.au or on 1300 363 992.
9. Contact us
10focus — hello@10focus.com
10. Changes to this policy
We may update this policy from time to time. The latest version is always on this page.