Privacy Policy

1. Who we are

This policy explains how 10focus ("we", "us") handles personal information in connection with our website at www.10focus.com (the "Website") and our services (the "Services"). We handle personal information in line with the Australian Privacy Principles under thePrivacy Act 1988 (Cth).

2. What we collect

Website. The Website does not use cookies, analytics or advertising trackers. If you submit a form, we collect the details you enter (such as your name, email address, business details and message) and basic technical information sent with the form.

Services. To provide the Services we collect:

• account and sign-in information;
• information about your business and the social media accounts you ask us to manage;
• content that is created, uploaded or approved through the Services; and
• performance information that social media platforms make available.

A necessary cookie keeps you signed in to the Services. It is not used for tracking or advertising.

3. How we use it

We use personal information to respond to enquiries, onboard and support customers, provide and improve the Services, keep them secure, communicate with you, and meet our legal obligations. We do not sell personal information or use it for third-party advertising.

4. Service providers and overseas disclosure

We use trusted service providers, such as hosting, storage and AI services, to run the Website and the Services, and share personal information with them only as needed for that purpose. Some of them are located overseas, including in Singapore and the United States, so personal information may be stored or processed there. Content we publish at your direction is also provided to the relevant social media platforms. We may disclose personal information where required or authorised by law.

5. Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. If an eligible data breach occurs, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required.

6. How long we keep it

We keep personal information only for as long as we need it for the purposes above, or as required by law.

7. Access and correction

You can ask to access or correct the personal information we hold about you by contacting us. We will respond within a reasonable time.

8. Complaints

Please contact us first if you have a privacy concern, and we will respond within a reasonable time. If you are not satisfied, you can contact the OAIC at www.oaic.gov.au or on 1300 363 992.

9. Contact us

10focus — hello@10focus.com

10. Changes to this policy

We may update this policy from time to time. The latest version is always on this page.